These Terms of Use (“Terms”) apply to your access to and use of upetto.com, including the website, its content, features, shopping functions, and other services made available through the site.
UPETTO is operated by Shenzhen Qianyuansheng Trading Co., Ltd.
By visiting, browsing, or otherwise using upetto.com, you acknowledge that you have read and agree to these Terms. If you do not agree with these Terms, please stop using the website.
About UPETTO
UPETTO is an online retail brand focused on thoughtfully designed objects for everyday living.
Our collections may include home accessories, decorative objects, desktop accessories, organizers, storage objects, vases, trays, candle and incense accessories, jewelry storage, lifestyle objects, and other functional or decorative products.
Our collections, product availability, features, and services may be updated or changed from time to time.
Acceptable Use
You may use upetto.com for lawful personal and consumer purposes, including:
- Browsing our collections.
- Viewing product descriptions and specifications.
- Purchasing eligible products.
- Using available account features.
- Reviewing order information.
- Contacting customer service.
- Reading our store policies.
- Subscribing to eligible UPETTO communications.
You agree to use the website responsibly and in compliance with applicable law and these Terms.
Activities Not Permitted
You must not use upetto.com in a way that harms UPETTO, other customers, our service providers, or the security and operation of the website.
Prohibited activities include:
- Using the website for fraudulent or unlawful purposes.
- Providing information that you know is false or misleading.
- Submitting fraudulent or unauthorized orders.
- Attempting to gain unauthorized access to accounts, servers, databases, or other systems.
- Introducing malware, viruses, malicious scripts, or harmful technology.
- Interfering with website security or normal functionality.
- Circumventing technical, access-control, or security measures.
- Harvesting or collecting another person's information without authorization.
- Using automated tools in a manner that disrupts or abuses our services.
- Misusing discount codes, promotions, offers, or refund systems.
- Copying or commercially exploiting UPETTO content without authorization.
- Impersonating another individual or organization.
- Misrepresenting your relationship with UPETTO.
We may restrict, suspend, or terminate access where we reasonably believe the website is being misused or where necessary to protect customers, UPETTO, or our systems.
Product Information
We make reasonable efforts to present our products accurately.
Product pages may contain information regarding:
- Dimensions.
- Materials.
- Colors.
- Finishes.
- Features.
- Intended uses.
- Care instructions.
- Product images.
- Prices.
- Availability.
- Other relevant specifications.
Because many UPETTO products emphasize material, texture, finish, and sculptural form, minor variations may occur between the item displayed online and the item you receive.
These variations may result from factors including:
- Natural material characteristics.
- Manufacturing processes.
- Surface textures.
- Lighting during photography.
- Screen and display settings.
- Production tolerances.
- Product revisions.
Small differences that do not materially change the intended function of a product are not necessarily considered defects.
We may correct inaccurate information, update specifications, revise descriptions, or change product availability where reasonably necessary.
Product Photography & Lifestyle Images
Images displayed on upetto.com are intended to help customers understand the appearance, scale, styling, and possible use of our products.
Lifestyle photography may contain additional items such as:
- Furniture.
- Books.
- Plants and flowers.
- Jewelry.
- Phones and electronics.
- Candles.
- Incense.
- Decorative objects.
- Tableware.
- Artwork.
- Other styling accessories.
Unless the relevant product page specifically states otherwise, these additional objects are not included with the purchased product.
Please rely on the individual product description to determine exactly what is included with your order.
Dimensions & Placement
Before purchasing an UPETTO object, please review the dimensions and other specifications provided on the relevant product page.
Customers are responsible for determining whether a product is suitable for their intended location, surface, object, device, or use.
Where appropriate, consider:
- Product dimensions.
- Available surface space.
- Weight and load limits.
- Stability.
- Device dimensions.
- Intended storage capacity.
- Surface compatibility.
- Indoor or outdoor suitability.
- Care requirements.
We cannot guarantee compatibility with every third-party device, furnishing, surface, accessory, candle, incense product, or other object unless compatibility is specifically stated.
Product Care
UPETTO objects should be used according to their intended purpose and any instructions or care information supplied with the product.
Depending on the material and product type, appropriate care may include:
- Keeping the product dry.
- Avoiding prolonged moisture exposure.
- Protecting surfaces from excessive heat.
- Avoiding abrasive cleaners.
- Cleaning with a soft cloth.
- Avoiding excessive weight or impact.
- Keeping the product away from inappropriate heat or flame sources.
- Following product-specific care instructions.
Product-specific instructions take priority over general guidance on this page.
Candles, Incense & Heat
Certain UPETTO products may be designed to hold or accompany candles, incense, or other objects associated with heat.
Where applicable, always exercise appropriate care around fire, heat, ash, and smoke.
Never leave a burning candle or incense product unattended.
Keep burning products away from:
- Children.
- Pets.
- Curtains.
- Paper.
- Plants.
- Upholstery.
- Other flammable materials.
Only use a product with candles, incense, or heat when the relevant product information indicates that it is suitable for that purpose.
UPETTO is not responsible for misuse that is inconsistent with supplied instructions or the product's intended function, subject to rights and liabilities that cannot legally be excluded.
Website Availability
We work to maintain reliable access to upetto.com, but continuous or uninterrupted availability cannot be guaranteed.
The website may occasionally be unavailable because of circumstances such as:
- Scheduled maintenance.
- Software updates.
- Hosting interruptions.
- Network problems.
- Third-party service failures.
- Security measures.
- Technical errors.
- Events outside our reasonable control.
We may change, suspend, or discontinue website functions where reasonably necessary.
Accuracy of Website Content
We aim to keep the information presented on upetto.com accurate and reasonably current.
Nevertheless, mistakes or outdated information may occasionally appear in areas such as:
- Pricing.
- Product availability.
- Product specifications.
- Measurements.
- Product descriptions.
- Promotions.
- Images.
- Website content.
Where appropriate, we may correct or update such information.
Additional rules relating specifically to purchases may be provided in our purchase, shipping, payment, return, refund, or other store policies.
Intellectual Property
Unless otherwise indicated, content made available through upetto.com may be protected by copyright, trademark, design, and other intellectual-property laws.
This may include:
- The UPETTO name.
- Logos and brand elements.
- Product names.
- Product concepts and presentations.
- Product photography.
- Illustrations.
- Graphics.
- Written content.
- Videos.
- Website layouts.
- Icons.
- Packaging presentations.
- Marketing materials.
You may access and view this content for personal shopping and informational purposes.
Except where permitted by applicable law, you may not copy, reproduce, republish, distribute, modify, license, sell, commercially exploit, or otherwise use protected UPETTO content without appropriate authorization.
UPETTO Brand Identity
The UPETTO name and related logos, visual elements, product naming, graphics, and brand presentation must not be used in a way that falsely suggests:
- Sponsorship.
- Endorsement.
- Partnership.
- Authorization.
- Affiliation with UPETTO.
Unauthorized commercial use of UPETTO branding is prohibited to the extent permitted by applicable law.
Third-Party Services
UPETTO may use or link to services operated by third parties.
Depending on the service, these may include:
- Payment processors.
- Shipping and logistics providers.
- E-commerce technology providers.
- Analytics providers.
- Advertising services.
- Social-media platforms.
- Customer-service technology.
- Fraud-prevention providers.
- Other technology partners.
Third-party platforms generally operate under their own terms, policies, and privacy practices.
UPETTO does not control independently operated third-party websites or services and is not responsible for their independent content, availability, security, or privacy practices except where applicable law provides otherwise.
Reviews, Feedback & Other Submissions
You may have opportunities to submit reviews, feedback, photographs, questions, suggestions, or other communications to UPETTO.
You are responsible for ensuring that material you submit is lawful and that you have the right to provide it.
You must not knowingly submit material that is:
- Fraudulent.
- Unlawful.
- Defamatory.
- Abusive.
- Infringing.
- Malicious.
- Deceptive.
- Misleading.
- Containing malware or harmful code.
Any use by UPETTO of customer-submitted material will remain subject to applicable law and relevant permissions.
Account Security
If customer-account functionality is available, you are responsible for maintaining the confidentiality of your account credentials.
You should not knowingly share your password with unauthorized persons.
If you believe your account has been accessed or used without authorization, please contact us as soon as reasonably possible at:
Privacy
Your interaction with UPETTO may involve the collection and processing of personal information.
Please review our Privacy Policy and Your Privacy Choices page for additional information concerning how personal information may be collected, used, disclosed, retained, and protected.
Available privacy rights and choices may differ depending on your location.
Orders & Purchases
Orders placed through upetto.com may also be governed by additional policies and purchase-related terms.
Depending on the transaction, these may include our:
- Terms and Conditions.
- Shipping Policy.
- Return & Refund Policy.
- Privacy Policy.
- Payment & Security Policy.
- Other applicable store policies.
Where a specific purchase-related policy conflicts with a general provision of these Terms, the more specific provision will generally apply to that particular transaction, subject to applicable law.
Prices & Availability
Product prices and availability may change from time to time.
Unless otherwise stated, the price shown when an order is submitted will be the applicable product price for that transaction, subject to correction of obvious errors and applicable law.
Taxes, shipping charges, duties, or other applicable charges may be displayed separately where relevant.
Adding an item to a shopping cart does not necessarily reserve inventory.
Promotions & Discount Codes
UPETTO may occasionally provide:
- Promotional pricing.
- Discount codes.
- Bundles.
- Free-shipping offers.
- Limited-time promotions.
- Other special offers.
Promotions may be subject to separate eligibility requirements, exclusions, expiration dates, minimum order amounts, or other conditions.
Unless otherwise stated, promotional offers cannot necessarily be combined.
Fraudulent or abusive use of promotions may result in cancellation of the relevant promotion or order where permitted by law.
Website Disclaimer
To the extent permitted by applicable law, the website and its content are provided on an “as available” basis.
Although we take reasonable measures to maintain our website and information, we cannot guarantee that:
- The website will operate without interruption.
- Every feature will always remain available.
- Every technical issue will be corrected immediately.
- All information will be free from every error at all times.
Nothing in these Terms is intended to exclude or restrict legal rights that cannot legally be excluded or restricted.
Limitation of Liability
To the fullest extent permitted by applicable law, UPETTO and Shenzhen Qianyuansheng Trading Co., Ltd. will not be responsible for indirect, incidental, special, or consequential losses arising solely from access to, use of, or inability to access the website where such liability may lawfully be limited.
Nothing in these Terms excludes or limits any liability, consumer protection, statutory remedy, or other legal right that cannot legally be excluded or limited.
Consumer Rights
These Terms do not replace mandatory consumer protections that apply to you under applicable law.
Where local consumer law provides rights or remedies that cannot legally be waived, restricted, or excluded, those rights remain available to you.
Changes to These Terms
We may revise these Terms periodically to reflect changes involving:
- UPETTO products.
- Website functionality.
- Store operations.
- Technology.
- Business practices.
- Security requirements.
- Applicable legal or regulatory requirements.
The latest version will be published on this page.
Continued use of the website after revised Terms take effect will be governed by the updated version to the extent permitted by applicable law.
Business Information
UPETTO is an online retail brand operated by Shenzhen Qianyuansheng Trading Co., Ltd.
The company is responsible for operating upetto.com and handling applicable store activities such as product sales, order processing, customer support, returns, refunds, and related transactions.
Brand Name: UPETTO
Website: upetto.com
Company Name: Shenzhen Qianyuansheng Trading Co., Ltd.
Registered Address: Room 8601, No. 50 Shanzuitou Road, Helian Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China.
Email: service@upetto.com
Customer Service: 00852-8376236
Contact Us
If you have questions about these Terms, your use of upetto.com, an order, payment, shipping, return, refund, or another UPETTO-related matter, please contact us:
Email: service@upetto.com
Customer Service: 00852-8376236
For questions concerning an existing purchase, please include your order number and the email address used at checkout whenever possible so we can identify the relevant transaction more efficiently.