This Privacy Policy explains how UPETTO collects, uses, shares, stores, and protects personal information when you visit upetto.com, purchase our products, contact customer support, subscribe to communications, or otherwise interact with our online store.
UPETTO is operated by Shenzhen Qianyuansheng Trading Co., Ltd.
By accessing or using our website, you acknowledge that your personal information may be processed as described in this Privacy Policy, subject to applicable privacy laws.
Information We Collect
When you interact with UPETTO, we may collect information that you provide directly to us as well as certain information generated automatically through our website and service providers.
Depending on how you use upetto.com, this may include:
- Your name.
- Email address.
- Telephone number.
- Billing address.
- Shipping address.
- Order details.
- Products purchased.
- Order value and transaction history.
- Account information where customer accounts are available.
- Payment and transaction-related information processed by payment providers.
- Communications with our customer-service team.
- Return, refund, replacement, and delivery information.
- Device and browser information.
- IP address.
- Operating system information.
- General website activity.
- Cookie and similar technology data.
- Analytics information.
- Marketing preferences.
- Interactions with promotional communications.
Complete payment-card information is generally processed directly through authorized payment providers rather than stored by UPETTO.
How We Use Personal Information
We may use personal information when reasonably necessary to operate UPETTO and provide our products and services.
This may include using information to:
- Process purchases.
- Confirm orders.
- Verify transactions.
- Arrange fulfillment.
- Ship and deliver orders.
- Provide tracking information.
- Communicate about an order.
- Respond to customer questions.
- Handle returns.
- Process refunds.
- Arrange replacements.
- Investigate damaged, incorrect, or missing items.
- Maintain transaction and accounting records.
- Detect and prevent fraud.
- Protect our website and customers.
- Improve our website.
- Understand website performance.
- Analyze how customers interact with our store.
- Provide customer support.
- Meet legal or regulatory obligations.
Where permitted and where any required consent has been obtained, we may also use contact information for marketing purposes.
Orders & Fulfillment
When you place an order through upetto.com, we collect information reasonably necessary to process and fulfill your purchase.
This may include:
- Your name.
- Contact details.
- Shipping address.
- Billing information.
- Products ordered.
- Product quantities.
- Payment status.
- Order number.
- Other transaction information.
Information needed to complete your order may be provided to companies involved in:
- Payment processing.
- Fraud prevention.
- Order fulfillment.
- Warehousing.
- Shipping.
- Final-mile delivery.
- Customer service.
Please ensure that checkout information is complete and accurate.
Incorrect shipping or contact information may affect our ability to process or deliver your order.
Payments
Available payment methods are displayed during checkout.
Payment information may be submitted directly to Shopify-supported payment services or other authorized third-party payment providers.
Those providers may process payment and transaction information under their own privacy and security practices.
UPETTO customer support will not ask you by email to provide:
- Your complete payment-card number.
- CVV or security code.
- Online banking password.
- Account password.
- Authentication codes.
- Other sensitive payment credentials.
If you receive a suspicious communication claiming to represent UPETTO, please contact us through the contact information published on upetto.com.
Shipping & Delivery
To deliver your order, we may provide information to fulfillment providers, logistics companies, shipping carriers, and related service providers.
This may include:
- Your name.
- Shipping address.
- Telephone number.
- Email address.
- Order information.
- Delivery instructions where applicable.
Tracking information may also be generated by shipping providers and made available to you.
Please review our Shipping Policy for additional information about fulfillment, tracking, shipping, and delivery.
Returns, Refunds & Customer Support
If you contact UPETTO regarding:
- A return.
- Refund.
- Replacement.
- Damaged item.
- Defective product.
- Incorrect product.
- Missing item.
- Shipping issue.
- Order cancellation.
- Other customer-service request.
we may collect information reasonably necessary to investigate and handle the request.
This may include:
- Your order number.
- Contact information.
- Product information.
- Photographs.
- Videos.
- Packaging photographs.
- Shipping-label information.
- Tracking information.
- Communications between you and UPETTO.
Please contact us before returning a product so that we can provide the applicable return instructions and designated return address.
Please review our Return & Refund Policy for additional information.
How We Share Personal Information
UPETTO may disclose personal information to service providers and other parties where reasonably necessary to operate our online store and provide requested services.
These parties may include:
- Shopify.
- Payment processors.
- Fraud-prevention services.
- Fulfillment providers.
- Shipping carriers.
- Logistics providers.
- Website and technology providers.
- Analytics providers.
- Marketing and advertising providers.
- Customer-support providers.
- Professional advisers.
We may also disclose information where reasonably necessary or required to:
- Comply with applicable law.
- Respond to a valid court order or legal process.
- Respond to a regulatory authority.
- Protect UPETTO customers.
- Prevent fraud.
- Protect the security of our website.
- Protect or exercise legal rights.
Service providers generally receive information only as appropriate for the services they perform, subject to applicable law and contractual arrangements where applicable.
Shopify
Our online store may be hosted or supported by Shopify.
Shopify may process certain information when you:
- Visit our store.
- Browse products.
- Add products to your cart.
- Place an order.
- Use Shopify-powered features.
- Interact with checkout and related services.
Shopify's processing of personal information is also subject to its own applicable privacy practices and terms.
Cookies & Similar Technologies
UPETTO and our service providers may use cookies, pixels, local storage, and similar technologies.
These technologies may help us:
- Operate essential website functions.
- Maintain your shopping cart.
- Remember selected preferences.
- Understand website performance.
- Analyze visitor behavior.
- Improve site navigation.
- Improve the shopping experience.
- Measure marketing performance.
- Support advertising where permitted.
Some cookies are necessary for the website to function.
Others may be used for:
- Analytics.
- Personalization.
- Advertising.
- Marketing measurement.
Where applicable and where suitable tools are available, you may be able to manage eligible cookie categories through privacy or cookie-preference controls provided on our website.
You can also manage certain cookies through your browser settings.
Please note that disabling some cookies may affect the functionality of upetto.com.
Analytics
We may use analytics technologies to understand how visitors interact with our website.
Analytics information may help us understand:
- Pages visitors view.
- How customers navigate the website.
- Which products receive interest.
- Website performance.
- General traffic patterns.
- Device and browser usage.
- Store functionality.
We may use this information to improve UPETTO's website, products, content, and overall shopping experience.
Advertising & Marketing
Where permitted by applicable law, UPETTO may work with advertising or marketing providers to:
- Measure advertising campaigns.
- Understand marketing performance.
- Display relevant advertising.
- Analyze interactions with promotional content.
These providers may use cookies, pixels, or comparable technologies subject to applicable privacy laws and their own privacy practices.
Depending on where you live, you may have additional rights concerning targeted advertising or certain types of data sharing.
Please review our Your Privacy Choices page for available options.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.
Retention periods may depend on:
- The type of information.
- The nature of your transaction.
- Order processing requirements.
- Customer-support requirements.
- Return and refund periods.
- Accounting obligations.
- Tax requirements.
- Fraud-prevention needs.
- Dispute resolution.
- Legal obligations.
When personal information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled according to applicable requirements.
Data Security
UPETTO uses reasonable administrative, technical, and organizational measures intended to protect personal information against:
- Unauthorized access.
- Loss.
- Misuse.
- Unauthorized alteration.
- Unauthorized disclosure.
However, no internet transmission, website, server, payment system, electronic storage platform, or security measure can be guaranteed to provide absolute security.
Customers should also take reasonable steps to protect themselves, including:
- Keeping account credentials confidential.
- Using strong passwords where accounts are available.
- Avoiding sharing authentication codes.
- Using trusted devices.
- Using secure internet connections when making purchases.
Your Privacy Rights
Depending on where you live, applicable privacy laws may provide you with certain rights concerning your personal information.
These rights may include the ability to:
- Request confirmation that we process information about you.
- Access certain personal information.
- Correct inaccurate or incomplete information.
- Request deletion of eligible information.
- Obtain a copy of certain personal information.
- Request portability of certain information.
- Object to certain processing.
- Restrict certain processing.
- Withdraw consent where processing relies on consent.
- Opt out of certain advertising or marketing activities.
- Appeal certain privacy decisions where applicable.
Privacy rights vary by jurisdiction and may be subject to legal exceptions.
We may need to verify your identity before completing certain requests.
To submit a privacy request, contact:
Please use “Privacy Request” as the email subject where appropriate.
The original policy likewise provides jurisdiction-dependent access, correction, deletion and related privacy rights, together with identity verification for some requests.
Marketing Communications
If you subscribe to UPETTO promotional emails, you may unsubscribe at any time by using the Unsubscribe option contained in an eligible marketing message.
After unsubscribing from promotional communications, you may continue to receive necessary non-marketing messages involving:
- Order confirmations.
- Payment confirmations.
- Shipping updates.
- Delivery notifications.
- Return information.
- Refund information.
- Customer-support communications.
- Account or security notices.
- Other transactional communications.
Transactional communications are separate from promotional marketing messages.
Global Privacy Control & Privacy Signals
Where required by applicable law and technically supported, UPETTO may recognize qualifying browser-based privacy preference signals such as Global Privacy Control (GPC).
The operation and effect of such signals may depend on:
- Your jurisdiction.
- Browser.
- Device.
- Applicable law.
- Technologies used by our website.
Additional information may be available through our Your Privacy Choices page.
Children's Privacy
UPETTO is intended for a general consumer shopping audience and is not specifically designed for children.
We do not knowingly seek to collect personal information from children in violation of applicable privacy laws.
If you believe that a child has provided personal information to UPETTO inappropriately, please contact:
so that we can review the matter.
International Data Processing
UPETTO operates an online store that may serve customers located in different countries and regions.
As a result, personal information may be processed or stored outside your country or region by UPETTO or service providers involved in:
- Website operations.
- Payment processing.
- Fraud prevention.
- Order fulfillment.
- Shipping.
- Customer support.
- Analytics.
- Marketing.
- Other supporting services.
Where applicable law requires specific mechanisms or safeguards for international transfers of personal information, appropriate measures may be used.
Third-Party Websites & Services
upetto.com may contain links to or integrations with independently operated third-party:
- Websites.
- Apps.
- Payment platforms.
- Social networks.
- Shipping services.
- Other online services.
UPETTO is not responsible for the independent privacy practices, security, availability, or content of third-party websites and services.
We recommend reviewing the relevant third party's privacy information before providing personal information directly to them.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes involving:
- Our business practices.
- Website functionality.
- Products and services.
- Service providers.
- Technology.
- Legal obligations.
- Regulatory requirements.
The current version will be published on this page.
Where appropriate, continued use of our website after an updated Privacy Policy becomes effective will be subject to the revised policy to the extent permitted by applicable law.
Business Information
Brand Name: UPETTO
Website: upetto.com
Company Name: Shenzhen Qianyuansheng Trading Co., Ltd.
Registered Address: Room 8601, No. 50 Shanzuitou Road, Helian Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China.
Email: service@upetto.com
Customer Service: 00852-8376236
Contact Us
If you have questions concerning this Privacy Policy, personal information, privacy requests, an order, shipping, returns, refunds, or another UPETTO-related matter, please contact:
Email: service@upetto.com
Customer Service: 00852-8376236
For privacy-related enquiries, please use:
Subject: Privacy Request
For order-related enquiries, please include your order number and the email address used during checkout whenever possible.
For your security, please do not email us passwords, complete payment-card numbers, CVV codes, online banking passwords, or authentication credentials.