Terms and Conditions

These Terms and Conditions govern your access to upetto.com, your use of our online store, and purchases made from UPETTO.

UPETTO is operated by Shenzhen Qianyuansheng Trading Co., Ltd.

By accessing our website, purchasing a product, or otherwise using our services, you agree to these Terms and Conditions together with our applicable store policies, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and other policies published on upetto.com.

If you do not agree with these Terms and Conditions, please discontinue use of our website and do not place an order.

About UPETTO

UPETTO is an online retail brand offering thoughtfully designed objects for modern everyday living.

Our collections may include:

• Home accessories.
• Desktop objects.
• Storage and organization products.
• Trays and valet objects.
• Vases and decorative vessels.
• Candle and incense accessories.
• Jewelry storage and display objects.
• Entryway accessories.
• Multi-functional lifestyle objects.
• Other functional and decorative home products.

Products and collections offered through upetto.com may change based on inventory, availability, product development, seasonal collections, and other business considerations.

Eligibility to Purchase

By placing an order through upetto.com, you confirm that you have the legal capacity to enter into a binding purchase agreement under the laws applicable to you.

If you place an order for or on behalf of another person or organization, you confirm that you are authorized to do so.

Product Information

UPETTO makes reasonable efforts to provide clear and accurate product information.

Depending on the product, this may include:

• Product name.
• Description.
• Dimensions.
• Materials.
• Color and finish.
• Features.
• Intended use.
• Product images.
• Care information.
• Compatibility information.
• Price.
• Availability.

Because materials, finishes, production processes, photography, and screen displays can vary, minor differences may exist between a product shown online and the product you receive.

Differences may result from:

• Screen settings.
• Lighting conditions.
• Photography.
• Material characteristics.
• Surface textures.
• Production variations.
• Manufacturing tolerances.

Dimensions may also be subject to reasonable manufacturing tolerances.

We may correct inaccurate information, update descriptions, revise specifications, or change product availability where reasonably necessary.

Product Images

Product photography is provided to help customers understand the appearance, function, scale, and styling of UPETTO products.

Lifestyle photographs may contain additional items including:

• Furniture.
• Books.
• Plants or flowers.
• Jewelry.
• Mobile phones or electronics.
• Candles.
• Incense.
• Tableware.
• Artwork.
• Decorative accessories.

Unless the relevant product description expressly states otherwise, these additional items are not included with your purchase.

Please review the individual product page to determine exactly what is included.

Orders

When you submit an order through upetto.com, you are making an offer to purchase the products included in the order.

An automated order-confirmation email confirms that we have received your order request but does not necessarily mean the order has been finally accepted or shipped.

Orders may be subject to:

• Payment authorization.
• Fraud-prevention checks.
• Inventory availability.
• Address verification.
• Shipping restrictions.
• Product availability.
• Other reasonable processing or verification procedures.

We may refuse, limit, or cancel an order where reasonably necessary and permitted by applicable law.

Order Cancellation by UPETTO

We may cancel an order in circumstances including:

• Failed payment.
• Suspected fraud.
• Obvious pricing errors.
• Incorrect product information.
• Product unavailability.
• Inventory discrepancies.
• Shipping restrictions.
• Incomplete or incorrect customer information.
• Unusual purchasing activity requiring verification.
• Technical or operational errors.

If we cancel an order after successfully collecting payment, the applicable amount will generally be refunded to the original payment method.

Customer Order Changes & Cancellations

If you would like to change or cancel an order, please contact us as soon as possible:

Email: service@upetto.com

Customer Service: 00852-8376236

We will make reasonable efforts to assist you.

However, changes or cancellations cannot be guaranteed after an order has entered:

• Processing.
• Picking.
• Packing.
• Fulfillment.
• Shipment preparation.
• Carrier handover.

If cancellation is no longer possible, the applicable return procedure may be available after delivery.

Prices

Prices are displayed on upetto.com and may change periodically.

A price change will generally not affect an order already successfully submitted and accepted, except where an obvious pricing error or another legally permitted circumstance applies.

Before submitting payment, checkout will display the applicable total, which may include:

• Product price.
• Shipping charges.
• Discounts.
• Applicable taxes.
• Promotional adjustments.
• Other charges disclosed during checkout.

Please review your order total carefully before completing your purchase.

Pricing Errors

Although we take reasonable steps to maintain accurate pricing, occasional errors may occur.

If an obvious pricing error is identified before fulfillment, we may:

• Contact you and ask whether you wish to continue with the corrected price; or
• Cancel the affected product or order.

If payment has already been collected for an order that is subsequently canceled because of an obvious pricing error, the applicable amount will generally be refunded.

Payment

Available payment methods are displayed during checkout.

By submitting payment information, you confirm that:

• The information you provide is accurate.
• You are authorized to use the selected payment method.
• You authorize the applicable payment for your order.

Payments may be processed using Shopify-supported services or other authorized third-party payment providers.

Third-party payment providers may have their own terms, fraud-prevention procedures, verification requirements, and privacy policies.

Shipping

Orders are shipped according to the shipping options and availability applicable at checkout.

Any estimated delivery period is provided for reference unless expressly stated to be guaranteed.

Delivery may be affected by factors including:

• Shipping destination.
• Carrier operations.
• Customs clearance.
• Public holidays.
• Severe weather.
• High-volume periods.
• Transportation interruptions.
• Remote delivery areas.
• Other circumstances outside our reasonable control.

Please review our Shipping Policy for additional information about processing, tracking, shipping, and delivery.

Shipping Address

Customers are responsible for entering a complete and accurate delivery address.

Please verify all shipping information before completing checkout, including where applicable:

• Recipient name.
• Street address.
• Apartment or unit.
• City.
• State or province.
• Postal code.
• Country or region.
• Telephone number.

If you discover an error, contact us as soon as possible.

We will attempt to assist with corrections before shipment, but address changes cannot be guaranteed after fulfillment has started.

Where permitted, additional costs may apply if a package needs to be redirected or reshipped because incorrect or incomplete information was supplied by the customer.

International Orders

International orders may be subject to requirements or charges imposed by the destination country or region.

These may include:

• Customs inspections.
• Import duties.
• VAT.
• Local taxes.
• Customs fees.
• Brokerage or carrier charges.

Unless otherwise stated at checkout, such charges may be the responsibility of the recipient.

Customs-processing times are outside UPETTO's direct control.

Returns & Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy and applicable consumer-protection laws.

Please contact UPETTO before returning a product.

Do not automatically return merchandise to:

• The address printed on the shipping package.
• A fulfillment warehouse.
• Our registered business address.

The appropriate return location may be different from these addresses.

When a return is approved, our customer-service team will provide applicable instructions and the designated return address.

Unauthorized returns or products sent to an incorrect address may not be accepted or may experience processing delays.

Damaged, Defective, Incorrect or Missing Products

If your order arrives:

• Damaged.
• Defective.
• Incomplete.
• Missing components.
• Incorrect.
• Different from the item ordered.

please contact us as soon as reasonably possible.

We may request information such as:

• Your order number.
• A description of the issue.
• Photographs of the product.
• Photographs of the packaging.
• A photograph of the shipping label.
• Video evidence where reasonably necessary.

Please retain the affected product and its original packaging until we have completed our initial review.

Product Use

UPETTO products should only be used for their intended purposes.

Customers should review all available:

• Product descriptions.
• Instructions.
• Material information.
• Care guidance.
• Compatibility information.
• Warnings.
• Capacity or weight limitations.

Do not use a product in a way that is inconsistent with its intended function or supplied instructions.

Product Dimensions & Compatibility

Certain UPETTO products may be designed for specific uses, dimensions, objects, or environments.

Before purchasing, please review the relevant dimensions and specifications.

Compatibility considerations may include:

• Smartphone dimensions.
• Candle dimensions.
• Incense type or size.
• Jewelry size.
• Available desk or tabletop space.
• Intended storage items.
• Surface dimensions.
• Weight or capacity limits.

Unless explicitly stated, we cannot guarantee compatibility with every third-party product, device, accessory, furnishing, or configuration.

Candle, Incense & Heat Safety

Some UPETTO products may be intended for use with candles, incense, or similar objects involving heat, flame, smoke, or ash.

Where applicable:

• Never leave a burning candle or incense product unattended.
• Keep flames away from children and pets.
• Keep burning items away from curtains, paper, fabrics, plants, and other flammable objects.
• Place products on stable and appropriate surfaces.
• Allow heated components to cool before handling.
• Follow all instructions associated with the candle or incense being used.

Do not assume an UPETTO product is heat-resistant, flame-resistant, or suitable for candles or incense unless the applicable product description specifically indicates such use.

Cleaning & Care

Products should be cleaned and maintained according to applicable care instructions.

Depending on the material, appropriate care may include:

• Cleaning with a soft cloth.
• Wiping spills promptly.
• Avoiding prolonged moisture exposure.
• Avoiding harsh chemicals.
• Avoiding abrasive cleaners.
• Protecting products from unnecessary impact.
• Avoiding excessive heat.
• Following material-specific care instructions.

Improper cleaning or handling may damage certain surfaces or finishes.

Children & Small Components

UPETTO products that are not specifically designed for children should not be treated as toys.

Some products may contain:

• Small components.
• Magnets.
• Metal parts.
• Breakable materials.
• Removable components.
• Accessories unsuitable for young children.

Products involving small parts, candles, incense, heat, or breakable components should be kept away from children where appropriate.

Promotions & Discount Codes

UPETTO may periodically offer:

• Promotional pricing.
• Discount codes.
• Bundles.
• Free-shipping promotions.
• Limited-time offers.
• Other customer benefits.

Promotions may be subject to:

• Expiration dates.
• Minimum purchase requirements.
• Product exclusions.
• Geographic restrictions.
• Usage limits.
• Customer eligibility.
• Other offer-specific conditions.

Unless stated otherwise, promotional codes generally:

• Cannot be exchanged for cash.
• Cannot normally be applied retroactively to completed orders.
• May not be combined with other promotions.
• May be limited to one use per customer or order.

We may modify, suspend, or end promotions where reasonably necessary.

Gift Cards & Store Credit

If UPETTO offers gift cards, promotional credit, or store credit, additional terms may apply.

Such credits generally cannot be exchanged for cash except where required by applicable law.

Website Availability

We aim to keep upetto.com accessible and functioning properly.

However, uninterrupted or error-free access cannot be guaranteed.

Website availability may occasionally be affected by:

• Maintenance.
• Software updates.
• Technical issues.
• Network interruptions.
• Third-party outages.
• Security measures.
• Circumstances outside our reasonable control.

Website Content & Intellectual Property

Content available through upetto.com, including the following, may be protected by applicable intellectual-property laws:

• The UPETTO brand name.
• Logos.
• Product names.
• Product photography.
• Product concepts and presentations.
• Written content.
• Graphics.
• Videos.
• Website layouts.
• Icons.
• Marketing materials.

Except where legally permitted, you may not copy, reproduce, republish, distribute, modify, sell, license, or commercially exploit protected UPETTO content without appropriate authorization.

User Conduct

You must not use our website or services to:

• Commit fraud.
• Submit fraudulent or false orders.
• Abuse promotional programs.
• Attempt unauthorized access to our systems.
• Introduce malicious software.
• Interfere with website operation or security.
• Collect information unlawfully.
• Misrepresent your identity.
• Infringe another person's intellectual-property rights.
• Engage in other unlawful or harmful conduct.

We may restrict access, refuse orders, cancel transactions, or take other reasonable measures where misuse is reasonably suspected.

Unauthorized Resale

Products purchased from UPETTO are generally intended for personal or ordinary consumer use unless otherwise agreed.

We may limit quantities or refuse orders where purchasing patterns reasonably indicate:

• Unauthorized commercial resale.
• Fraudulent purchasing activity.
• Promotional abuse.
• Automated purchasing abuse.
• Other misuse of our store.

This does not restrict rights that cannot legally be limited.

Third-Party Services

UPETTO may rely on or provide access to services operated by third parties, including:

• Shopify.
• Payment processors.
• Shipping carriers.
• Fulfillment providers.
• Analytics services.
• Advertising platforms.
• Customer-service providers.
• Other technology services.

Third-party services may operate under their own terms and privacy policies.

UPETTO does not control independently operated third-party services and is not responsible for their independent practices, availability, or security except where applicable law requires otherwise.

Limitation of Liability

To the fullest extent permitted by applicable law, UPETTO and Shenzhen Qianyuansheng Trading Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from use of the website, purchase of products, or use of products where such liability may legally be excluded or limited.

Nothing in these Terms and Conditions excludes or restricts any liability, consumer remedy, statutory warranty, or legal right that cannot lawfully be excluded or restricted.

Consumer Rights

These Terms and Conditions are not intended to override mandatory consumer protections available under applicable law.

If applicable consumer law provides protections that cannot legally be waived or limited, those protections remain in effect.

Privacy

Personal information provided when you visit upetto.com, make a purchase, subscribe to communications, or contact us is handled in accordance with our Privacy Policy and related privacy notices.

Please review those documents for information regarding the collection, use, sharing, retention, and protection of personal information.

Changes to These Terms

We may revise these Terms and Conditions periodically to reflect changes involving:

• Our products and collections.
• Website functionality.
• Business operations.
• Fulfillment practices.
• Service providers.
• Store policies.
• Applicable legal requirements.

Updated Terms and Conditions will be published on this page.

For an existing transaction, the terms applicable when the purchase was made will generally continue to govern that purchase, subject to applicable law.

Business Information

UPETTO is an online retail brand operated by Shenzhen Qianyuansheng Trading Co., Ltd.

The company is responsible for relevant online retail operations conducted through upetto.com, including product sales, order processing, customer support, returns, refunds, and related transactions.

Brand Name: UPETTO

Website: upetto.com

Company Name: Shenzhen Qianyuansheng Trading Co., Ltd.

Registered Address: Room 8601, No. 50 Shanzuitou Road, Helian Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China.

Email: service@upetto.com

Customer Service: 00852-8376236

Contact Us

If you have questions concerning these Terms and Conditions, an order, payment, shipping, return, refund, or another UPETTO-related matter, please contact:

Email: service@upetto.com

Customer Service: 00852-8376236

For questions about an existing order, please include your order number and the email address used at checkout whenever possible so our customer-service team can identify your purchase efficiently.