Terms of Service

Overview

These Terms of Service (“Terms”) govern your use of upetto.com, including your access to our website, purchase of products, use of available website features, and interaction with services provided through the UPETTO online store.

UPETTO is operated by Shenzhen Qianyuansheng Trading Co., Ltd.

Throughout these Terms, “UPETTO,” “we,” “us,” and “our” refer to Shenzhen Qianyuansheng Trading Co., Ltd.

By visiting upetto.com, submitting an order, creating an account where available, or otherwise using our services, you agree to these Terms together with other policies referenced on our website, including our Privacy Policy, Shipping Policy, Return & Refund Policy, Payment & Security Policy, and other applicable store policies.

If you do not agree with these Terms, please discontinue use of our website and services.

Online Store Terms

You must have the legal capacity required under applicable law to enter into a binding agreement in order to make a purchase through our store.

You agree not to use UPETTO, our website, products, or services for unlawful or unauthorized purposes.

You must not:

• Submit fraudulent or unauthorized orders.
• Intentionally provide false or misleading information.
• Attempt to gain unauthorized access to our website, accounts, servers, or systems.
• Upload or introduce malware, viruses, harmful scripts, or other malicious technology.
• Interfere with website security or normal operation.
• Circumvent technical or security measures.
• Misuse promotional codes, discounts, refunds, or other store programs.
• Use our services in violation of applicable law.
• Impersonate another person or misrepresent your identity.

We may restrict access, refuse service, or cancel transactions when fraud, abuse, unauthorized activity, or other misuse is reasonably suspected.

Our Products

UPETTO creates and offers thoughtfully designed objects intended to bring function, character, and considered design into everyday spaces.

Our collections may include:

• Decorative home objects.
• Desktop accessories.
• Organizers and storage objects.
• Trays and valet objects.
• Vases and floral accessories.
• Candle and incense accessories.
• Jewelry organizers and display objects.
• Entryway accessories.
• Multi-functional lifestyle objects.
• Other home and living accessories.

Products, collections, finishes, colors, availability, and specifications offered through upetto.com may change over time.

Product Information

We make reasonable efforts to display accurate product information, including where applicable:

• Product descriptions.
• Dimensions.
• Materials.
• Colors and finishes.
• Features.
• Intended uses.
• Product photographs.
• Care information.
• Compatibility information.
• Pricing.

Because UPETTO products may feature sculptural forms, natural-looking finishes, textured materials, or manufacturing processes that create small variations, the item you receive may not appear perfectly identical to its online representation.

Minor differences may result from:

• Screen settings.
• Photography.
• Natural or artificial lighting.
• Material characteristics.
• Surface texture.
• Manufacturing tolerances.
• Production updates.
• Individual monitor or device displays.

Measurements may also vary within reasonable production tolerances.

We may correct errors, clarify product information, update specifications, or modify product details where reasonably necessary.

Product Images & Styling

UPETTO product photography may include additional objects used for styling, demonstration, scale, or visual context.

These may include:

• Books.
• Plants and flowers.
• Furniture.
• Phones or electronics.
• Jewelry.
• Candles.
• Incense.
• Decorative objects.
• Artwork.
• Tableware.
• Personal accessories.

Unless the applicable product page expressly states otherwise, styling accessories shown in photographs are not included with the product being purchased.

Please review the individual product page carefully to determine what is included.

Product Dimensions & Compatibility

Before purchasing, customers should review the measurements, intended use, and other specifications shown on the applicable product page.

Certain UPETTO products may be designed to accommodate particular:

• Phone sizes.
• Jewelry types.
• Candle dimensions.
• Incense formats.
• Desk configurations.
• Storage items.
• Surface sizes.
• Decorative arrangements.
• Other everyday objects.

Unless expressly stated otherwise, we cannot guarantee compatibility with every third-party device, candle, accessory, piece of furniture, surface, or other object.

Customers are responsible for confirming that the available dimensions and specifications are suitable for their intended use.

Orders

Submitting an order through upetto.com represents an offer to purchase the selected products but does not automatically guarantee acceptance.

Orders may be reviewed for:

• Payment authorization.
• Fraud prevention.
• Inventory availability.
• Address accuracy.
• Shipping eligibility.
• Product availability.
• Other reasonable verification requirements.

We may accept, limit, refuse, or cancel an order where reasonably necessary and where permitted by applicable law.

Order Confirmation

After submitting an order, you may receive an automated order confirmation email.

This message confirms that we have received your order request. It does not necessarily mean that fulfillment or shipment has been completed.

An order will generally proceed once applicable payment, inventory, verification, and fulfillment requirements have been satisfied.

Order Cancellation by UPETTO

We may cancel all or part of an order for legitimate reasons, including:

• Payment failure.
• Suspected fraud.
• Product unavailability.
• Inventory discrepancies.
• Obvious pricing errors.
• Delivery restrictions.
• Incorrect or incomplete customer information.
• Technical errors.
• Operational issues.
• Inability to fulfill the order.

If UPETTO cancels an order after payment has been successfully collected, the applicable amount will generally be refunded to the original payment method.

Customer Order Changes & Cancellations

If you need to change or cancel an order, please contact:

service@upetto.com

as soon as possible.

We will make reasonable efforts to assist you, but order changes or cancellations cannot be guaranteed once the order has entered:

• Processing.
• Picking.
• Packing.
• Fulfillment.
• Shipment preparation.
• Carrier handover.

If cancellation is no longer possible, you may need to follow our applicable return procedure after receiving the order.

Prices

Prices displayed on upetto.com may be changed periodically.

The price applicable to your purchase will generally be the price displayed during checkout when you submit the order, except in cases involving an obvious error or other circumstances permitted by applicable law.

Checkout may display:

• Product subtotal.
• Discounts.
• Shipping charges.
• Applicable taxes.
• Promotional adjustments.
• Final order total.

Please review your order carefully before completing payment.

Pricing Errors

Although we take reasonable steps to maintain accurate prices, occasional pricing errors may occur.

If an obvious pricing error is identified before fulfillment, we may, where legally permitted:

• Contact you and offer the opportunity to proceed using the correct price; or
• Cancel the affected item or order.

If payment has already been collected for an item that we cancel, the applicable payment will generally be refunded.

Payment

Available payment methods will be shown during checkout.

By providing payment information, you represent that:

• The information submitted is accurate.
• You are authorized to use the selected payment method.
• You authorize the applicable payment for your order.

Payments may be processed through Shopify-supported services or other authorized third-party payment providers.

Payment providers may maintain their own terms, security procedures, verification requirements, and privacy policies.

Payment Authorization & Security

Orders may be subject to payment authorization, fraud screening, or other security checks.

Your bank, card issuer, payment provider, or other financial institution may:

• Require additional verification.
• Approve or decline a payment.
• Place a temporary authorization hold.
• Conduct fraud or security checks.

UPETTO does not control decisions made independently by your bank or payment provider or the time required for them to process or release funds.

Shipping & Delivery

Available shipping methods, processing periods, estimated delivery times, and related conditions are described in our Shipping Policy.

Delivery estimates may be affected by circumstances including:

• Destination.
• Carrier operations.
• Customs processing.
• Public holidays.
• Severe weather.
• High-volume periods.
• Remote locations.
• Transportation interruptions.
• Local delivery conditions.
• Circumstances outside our reasonable control.

Unless expressly guaranteed, delivery dates shown on the website are estimates rather than guaranteed arrival dates.

Shipping Information

Customers are responsible for providing accurate and complete shipping information.

This may include:

• Recipient name.
• Street address.
• Apartment or unit information.
• City.
• State, province, or region.
• Postal code.
• Country.
• Telephone number where necessary.
• Other delivery instructions.

Please verify shipping information carefully before completing an order.

Where incorrect or incomplete information causes a package to be delayed, redirected, returned, or reshipped, additional charges may apply where permitted by applicable law.

Split Shipments

Items from a single order may occasionally be dispatched separately.

This may occur because of:

• Different inventory locations.
• Product availability.
• Package dimensions.
• Fulfillment requirements.
• Shipping optimization.
• Operational requirements.

Separate packages may have different tracking numbers or delivery dates.

International Orders

International purchases may be subject to customs procedures and charges imposed by the destination country or region.

Depending on the destination, these may include:

• Import duties.
• VAT.
• Local taxes.
• Customs fees.
• Brokerage fees.
• Carrier processing charges.

Unless checkout or another applicable UPETTO policy states otherwise, these charges may be the responsibility of the recipient.

Customs clearance procedures and processing times are outside our direct control.

Returns & Refunds

Returns, refunds, cancellations, damaged items, defective products, missing items, and incorrect orders are handled according to our Return & Refund Policy.

Please contact customer service before returning a product.

Do not automatically send a return to:

• Our registered business address.
• An address displayed on the original shipping package.
• A fulfillment facility.
• A warehouse address found elsewhere.

Approved returns must be sent according to the return instructions and designated return address provided by UPETTO customer service.

Items returned without authorization or sent to an incorrect location may not be accepted or may experience significant processing delays.

Refund Processing

Approved refunds are generally returned to the original payment method unless another method is required by applicable law.

After UPETTO processes a refund, your bank, payment provider, or card issuer may require additional time before the refunded amount appears in your account.

We do not control third-party banking or payment-processing timelines.

Damaged, Defective, Incorrect or Missing Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact:

service@upetto.com

as soon as reasonably possible.

To help us investigate, we may request:

• Your order number.
• A description of the issue.
• Photographs of the product.
• Photographs of the packaging.
• A photograph of the shipping label.
• Video evidence where reasonably necessary.

Please retain the affected product and original packaging until we have reviewed the issue.

Product Use & Safety

UPETTO products should only be used for their intended purposes.

Before use, please review any:

• Product instructions.
• Care information.
• Warnings.
• Material information.
• Compatibility information.
• Weight or capacity limits.

Do not use a product in a way that is inconsistent with the product description, supplied instructions, or reasonable intended use.

Candle, Incense & Heat Safety

Certain UPETTO products may be designed for use with candles, incense, or other items involving flame, heat, ash, or smoke.

Where applicable:

• Never leave burning candles or incense unattended.
• Keep flame and heat away from children and pets.
• Keep burning items away from curtains, paper, fabrics, plants, and other flammable materials.
• Place products on stable and appropriate surfaces.
• Allow heated components to cool before handling.
• Follow the instructions provided with the candle or incense product being used.

Do not assume that an UPETTO product is heat-resistant, flame-resistant, or suitable for candles or incense unless such use is expressly indicated.

Materials, Surfaces & Care

UPETTO products may be made using materials or finishes that require appropriate care.

Where applicable:

• Use a soft cloth for routine cleaning.
• Avoid aggressive abrasive cleaning.
• Avoid harsh chemicals unless specifically permitted.
• Wipe spills promptly.
• Avoid prolonged moisture exposure where appropriate.
• Protect products from excessive impact or pressure.
• Follow product-specific care instructions.
• Do not exceed stated weight or capacity limits.

Natural-looking textures, surface patterns, or finishing characteristics may vary slightly between units.

Small Parts & Children

Some UPETTO objects or accessories may contain small, removable, decorative, magnetic, or metal components.

Products not specifically designed for children should not be treated as toys.

Where appropriate, keep small components, candles, incense, breakable objects, or other unsuitable items away from young children and use appropriate adult supervision.

Promotions

UPETTO may occasionally provide:

• Discount codes.
• Promotional pricing.
• Bundled offers.
• Free-shipping promotions.
• Limited-time offers.
• Other promotional benefits.

Promotions may have specific conditions including:

• Expiration dates.
• Minimum purchase requirements.
• Eligible products.
• Geographic restrictions.
• Customer eligibility requirements.
• Quantity limits.
• Usage limits.

Unless expressly stated otherwise, promotional offers may not be combined, exchanged for cash, transferred, or applied retroactively to earlier purchases.

We may decline or cancel promotional benefits obtained through fraud, technical abuse, duplicate-account misuse, or other unauthorized activity where legally permitted.

Intellectual Property

Content made available through upetto.com may be owned by, licensed to, or otherwise lawfully used by UPETTO and may be protected under applicable intellectual-property laws.

Such content may include:

• The UPETTO name.
• Logos.
• Brand graphics.
• Product names.
• Product concepts and presentations.
• Product photography.
• Written content.
• Illustrations.
• Graphics.
• Videos.
• Website layouts.
• Page designs.
• Icons.
• Promotional materials.

Except where applicable law permits otherwise, you may not reproduce, modify, distribute, sell, republish, license, or commercially exploit protected UPETTO content without appropriate authorization.

Prohibited Uses

You may not use our website or services to:

• Commit or facilitate fraud.
• Submit fraudulent orders.
• Violate applicable laws.
• Misrepresent your identity.
• Deliberately provide false information.
• Distribute malware or harmful software.
• Attempt unauthorized access to accounts or systems.
• Interfere with website functionality or security.
• Abuse promotions, refunds, or discounts.
• Unlawfully collect personal information.
• Infringe intellectual-property rights.
• Carry out other harmful or unauthorized activity.

We may restrict website access, cancel transactions, or take other appropriate action where such conduct is reasonably suspected.

Unauthorized Commercial Resale

Products purchased through UPETTO are generally intended for personal or ordinary consumer use unless otherwise agreed.

Where reasonably necessary, we may limit product quantities or refuse transactions where purchasing patterns strongly indicate:

• Unauthorized commercial resale.
• Fraud.
• Promotional abuse.
• Automated purchasing abuse.
• Other misuse of the store.

This provision does not restrict lawful rights that cannot be limited under applicable law.

Third-Party Services

Our website may interact with third-party companies and technologies, including:

• Shopify.
• Payment processors.
• Shipping carriers.
• Fulfillment providers.
• Analytics services.
• Advertising platforms.
• Customer-service providers.
• Social networks.
• Other technology providers.

Third-party services may be subject to their own terms and privacy practices.

UPETTO does not control independently operated third-party services and is not responsible for their independent operation, policies, security, or availability except where applicable law requires otherwise.

Privacy

Personal information collected through our website is handled according to our Privacy Policy and related privacy notices.

Please review those documents for information concerning:

• Personal information collection.
• Orders and payments.
• Shipping and fulfillment.
• Customer service.
• Cookies.
• Analytics.
• Marketing and advertising.
• Data retention.
• Privacy rights and choices.

Website & Service Disclaimer

We make reasonable efforts to maintain accurate, secure, and functioning website services.

However, to the extent permitted by applicable law, we cannot guarantee that:

• Access will always be uninterrupted.
• Every website error will be corrected immediately.
• Every piece of website information will always be completely error-free.
• Third-party services will always remain available.
• Every browser or device will display the website identically.

Nothing in these Terms limits legal rights or protections that cannot lawfully be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, UPETTO and Shenzhen Qianyuansheng Trading Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from use of the website, products, or services where such liability may legally be excluded or limited.

Nothing in these Terms excludes, restricts, or modifies any consumer right, statutory protection, remedy, or liability that cannot lawfully be excluded, restricted, or modified.

Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, liabilities, costs, or expenses resulting from:

• Your unlawful use of our website.
• Your material violation of these Terms.
• Your infringement of another person's rights.
• Fraudulent activity conducted through your account.
• Intentionally harmful misuse of our services.

This provision applies only to the extent permitted by applicable law.

Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted, limited, or severed to the minimum extent reasonably necessary.

The remaining provisions will continue to remain effective.

Consumer Rights

These Terms are not intended to remove or reduce mandatory consumer protections that apply under applicable law.

Where applicable consumer law provides protections that cannot legally be waived or limited, those protections remain unaffected.

Changes to These Terms

We may update these Terms periodically to reflect changes to:

• Our products and collections.
• Website functionality.
• Store operations.
• Fulfillment processes.
• Payment or shipping providers.
• Business practices.
• Security procedures.
• Legal or regulatory requirements.

Updated Terms will be published on this page.

For purchases, the terms and policies applicable when the transaction was made will generally govern that purchase, subject to applicable law.

Contact & Business Information

UPETTO is an online retail brand operated by Shenzhen Qianyuansheng Trading Co., Ltd.

The company is responsible for applicable activities conducted through upetto.com, including product sales, order processing, customer support, returns, refunds, and related online retail operations.

Brand Name: UPETTO

Website: upetto.com

Company Name: Shenzhen Qianyuansheng Trading Co., Ltd.

Registered Address: Room 8601, No. 50 Shanzuitou Road, Helian Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China.

Email: service@upetto.com

Customer Service: 00852-8376236

Contact Us

If you have questions about these Terms of Service, an existing order, payment, delivery, return, refund, product use, or another UPETTO-related matter, please contact:

Email: service@upetto.com

Customer Service: 00852-8376236

When contacting us regarding an existing order, please include your order number and the email address used when placing the order whenever possible. This helps us locate your purchase and respond more efficiently.