Payment & Security

At UPETTO, we want the checkout experience to be straightforward, transparent, and secure.

This Payment & Security page explains how payments for purchases made through upetto.com may be authorized and processed, as well as how pricing, discounts, refunds, transaction security, and payment-related issues are handled.

Accepted Payment Methods

The payment methods currently available for your purchase will be displayed during checkout.

Available payment options may vary depending on factors such as:

• Your country or region.
• The currency used during checkout.
• Your device or browser.
• Payment-provider availability.
• The payment methods currently enabled on our store.

Please select an available payment option shown during checkout to complete your purchase.

UPETTO cannot guarantee that every payment method will be available in every country or for every transaction.

Payment Authorization

Payment must generally be successfully authorized before your order can proceed to processing and fulfillment.

When you submit a payment, the transaction may be subject to:

• Authorization by your bank or card issuer.
• Verification by the payment provider.
• Fraud-prevention screening.
• Security checks.
• Additional identity verification where required.

In certain circumstances, your bank or payment provider may temporarily place an authorization hold on your account.

Authorization decisions, holds, verification requirements, and processing times are controlled by the applicable bank, card issuer, or payment provider and are outside UPETTO's direct control.

Secure Checkout

Purchases made through upetto.com may be processed using Shopify's checkout infrastructure and supported payment providers.

These services use their own technical, operational, and security measures intended to protect payment and transaction information during checkout.

For additional protection when shopping online, we recommend that you:

• Use a device you trust.
• Keep your browser and operating system updated.
• Use a secure internet connection.
• Avoid entering payment information while connected to unsecured public Wi-Fi.
• Protect passwords and authentication credentials.
• Never share payment verification codes with unauthorized persons.

UPETTO customer service will never ask you by email to provide your complete credit-card number, CVV, online banking password, payment password, or authentication code.

If you receive a suspicious message claiming to represent UPETTO, please contact us directly through the contact information published on upetto.com.

Order Confirmation

After a payment is successfully submitted, an order-confirmation email may be sent to the email address provided during checkout.

Please review your order confirmation and verify:

• Products ordered.
• Product quantities.
• Shipping address.
• Recipient information.
• Contact details.
• Order total.

If you discover an error, please contact us as soon as possible:

Email: service@upetto.com

Customer Service: 00852-8376236

We will make reasonable efforts to assist before fulfillment begins.

Once an order has entered processing, packing, fulfillment, or shipment preparation, certain changes may no longer be possible.

Prices & Order Total

Product prices are displayed on upetto.com.

Before payment is submitted, checkout will display the applicable order total.

Depending on the transaction, this may include:

• Product price.
• Shipping charges.
• Applicable taxes.
• Discounts.
• Promotional adjustments.
• Other charges disclosed during checkout.

Please review the final amount carefully before authorizing payment.

Pricing Errors

We make reasonable efforts to keep product prices accurate.

However, occasional technical, typographical, or pricing errors may occur.

If an obvious pricing error is identified before fulfillment, we may, where permitted by applicable law:

• Contact you to confirm whether you would like to proceed at the correct price; or
• Cancel the affected product or order.

If an affected order is canceled after payment has already been collected, the applicable amount will generally be refunded to the original payment method.

Currency & Bank Charges

The currency available during checkout may depend on your location, store settings, and the payment services available for your transaction.

If your bank, card issuer, or payment provider converts your payment into another currency, it may apply additional charges such as:

• Currency-conversion fees.
• Foreign-transaction fees.
• Exchange-rate adjustments.
• International payment charges.
• Other banking fees.

These charges and exchange rates are determined independently by your bank, card issuer, or payment provider and are not controlled by UPETTO.

Discount & Promotional Codes

If you have a valid UPETTO promotional or discount code, it should generally be entered in the designated field before checkout is completed.

Promotional offers may be subject to specific conditions.

Unless otherwise expressly stated:

• Discount codes cannot be redeemed for cash.
• Discounts generally cannot be added after an order has already been completed.
• Certain promotions may not be combined.
• Some products or collections may be excluded.
• Minimum purchase requirements may apply.
• Geographic restrictions may apply.
• A promotion may have a stated expiration date.
• Usage may be limited by customer, order, or account.

Please review the terms associated with the relevant promotion before completing your order.

Payment Declined or Unsuccessful

A payment may occasionally be declined or fail to process.

If this happens, please check:

• Whether your billing information is correct.
• Whether the payment method has expired.
• Whether sufficient funds or credit are available.
• Whether your bank has restricted the transaction.
• Whether the card information was entered correctly.
• Whether additional verification is required.
• Whether your payment provider is experiencing an interruption.

If the problem continues, you may need to contact your bank, card issuer, or payment provider directly.

You may also contact UPETTO if you believe the problem relates specifically to our checkout process.

Pending Authorization Charges

Some banks or payment providers may display a temporary pending authorization when you attempt to make a purchase.

A pending authorization is not necessarily a final charge.

For example, an unsuccessful or interrupted checkout attempt may temporarily appear as a pending transaction while your bank completes its own authorization process.

The time required for an authorization hold to disappear is determined by the relevant financial institution.

Duplicate Charges

A pending authorization appearing alongside a completed transaction does not necessarily mean that you have been charged twice.

However, if your account shows multiple completed charges for the same UPETTO order, please contact us.

Provide:

• Your order number.
• The email address used during checkout.
• The date of the transactions.
• The transaction amounts.
• Any non-sensitive information that may help identify the issue.

For your security, do not send your complete payment-card number or CVV.

Fraud Prevention & Verification

To help protect our customers and store, some transactions may be subject to automated or manual fraud-prevention review.

In certain circumstances, additional verification may be required before an order proceeds.

An order may be delayed, limited, or canceled where there are reasonable indications of:

• Unauthorized payment activity.
• Payment fraud.
• Inconsistent transaction information.
• Unusual order activity.
• Incorrect billing information.
• Other security concerns.

If an order is canceled after payment has been successfully collected, an applicable refund will generally be returned to the original payment method.

Refund Payments

Approved refunds are generally returned to the original payment method used to complete the purchase.

Once UPETTO processes a refund, additional time may be required before the funds appear in your account.

Processing times are determined by your:

• Bank.
• Card issuer.
• Payment provider.

These third-party processing periods are outside UPETTO's direct control.

Please review our Return & Refund Policy for further information about refund eligibility, returns, and processing.

Payment Privacy

Payment-related personal information is processed according to applicable checkout, payment-provider, and privacy procedures.

Complete payment-card details are generally processed through authorized third-party payment services rather than directly stored by UPETTO.

For additional information concerning how personal information may be collected, used, disclosed, retained, and protected when you visit or purchase through our website, please review our Privacy Policy.

Protecting Yourself From Payment Fraud

UPETTO recommends exercising caution when receiving unexpected payment-related messages.

UPETTO will not ask you by email to send:

• Your full credit-card number.
• CVV.
• Online banking password.
• Payment-account password.
• One-time authentication code.
• Other sensitive login credentials.

If you are uncertain whether a payment-related communication is legitimate, contact us directly using the information below rather than replying to the suspicious message.

Business Information

Brand Name: UPETTO

Website: upetto.com

Company Name: Shenzhen Qianyuansheng Trading Co., Ltd.

Registered Address: Room 8601, No. 50 Shanzuitou Road, Helian Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China.

Email: service@upetto.com

Customer Service: 00852-8376236

Need Help With a Payment?

For questions concerning:

• Checkout.
• Payment authorization.
• Payment errors.
• Charges.
• Pending transactions.
• Duplicate payments.
• Refunds.
• Discount codes.
• Promotional offers.
• Other payment-related matters.

please contact:

Email: service@upetto.com

Customer Service: 00852-8376236

If your enquiry relates to an existing purchase, please include your order number and the email address used during checkout whenever possible.

For your security, never send your complete payment-card number, CVV, password, authentication code, or other confidential payment credentials by email.